Introducing It Without Wrecking Trust
The first announcement decides how the system is received for years. What to say, in what order, and the settings that need deciding first.
Procedure
Putting it in
The order that produces a defensible design rather than a procurement, and the overnight test almost nobody runs.
5 notes, in reading order
Choosing a System
The questions that separate a product you can configure down from one designed to collect everything.
Procedure
How These Deployments Fail
The recurring failures, each visible early, each with a specific correction.
Analysis
Where to Start
The first ninety days, in an order that produces a defensible design rather than a procurement.
Procedure
Small Fleets
Five vans and no compliance function. What still applies, what is genuinely lighter, and where small operators get caught.
Analysis